What's your response time for Gloucester emergencies?+
Emergency calls jump the queue β we aim to have someone stabilizing an active leak in Gloucester the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
We give every Gloucester customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
What licensing and insurance do you carry?+
Yes β Big Toms Roofing is fully licensed to perform Roof Installation in MA, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What emergency roofing services are available in Gloucester?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first β we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
Yes β we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Gloucester customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Yes β we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Can you inspect my roof before I buy or sell a home in Gloucester?+
Yes, we perform pre-purchase and pre-listing inspections throughout Gloucester with a written report and photos β useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Gloucester too?+
We serve Gloucester and the surrounding communities throughout Gloucester, MA β see the coverage section below for the specific zip codes and nearby cities we handle regularly.
