How quickly do you respond to calls in Gloucester?+
Emergency calls jump the queue β we aim to have someone stabilizing an active leak in Gloucester the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
We give every Gloucester customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active MA contractor license and full insurance coverage, and we'll provide proof of both on request β most Gloucester customers ask, and we expect that.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first β we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
Yes β we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Gloucester customers say this cuts weeks off their claim process.
How many days will a reroof take at my Gloucester home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
Do you install metal roofing or just shingles?+
Our Gloucester crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems β we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Yes β we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
We do these regularly for Gloucester homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Do you serve areas outside Gloucester too?+
Beyond Gloucester, our crews regularly service the surrounding Gloucester, MA area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
